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<div id="main" class="help">

	<div id="media_head"><a href="/support/general/guide/freezone.html"><img style="float:right" src="/img/media/freezone.png"></a></div>

	<ul>
		<li class="help_section"><a href="#about">About media lounge</a></li>
		<li class="help_section"><a href="#radiorequirements">Radio Requirements</a></li>
		<li class="help_section"><a href="#videorequirements">Video Requirements</a></li>
		<li class="help_section"><a href="#limitations">Limitations</a></li>
		<li class="help_section"><a href="#troubleshooting">Troubleshooting</a></li>
	</ul>

<a name="about"></a>
<h1>about media lounge</h1>

<div class="help_block" id="blockhelp_2">
<h4>Will any of this affect my download quota?</h4>

<p>Radio stations or and video offered directly from iiNet's media centre are in the Freezone. This means that they won't show up in your download quota.</p>
</div>
			
<a name="radiorequirements"></a>
<h1>radio requirements</h1>
<div class="help_block" id="blockhelp_3">
<h4>How fast does my broadband connection need to be to listen to radio stations?</h4>

<p>The radio stations are provided at bandwidths of either 96kbps or 128kbps, depending on the station. All iiNet broadband customers can listen to our radio stations, but the less bandwidth your account has, the slower the rest of your Internet connection will run.</p>

<p>For instance, customers on the iiNetwork (broadband2+ and Naked DSL) have connections with bandwidth ranging between 1536kbps and 24576kbps, determined by distance to the exchange and other factors. The fraction of bandwidth which the radio stations use is small (1/12 at the most!), so your overall connection speed shouldn't be affected.</p>

<p>Customers on our wholesale network (broadband1 and some legacy accounts) have set bandwidth allocations between 256kbps and 8000kbps depending on the account. You can listen to radio stations on such a connection, but Internet performance can suffer if you're listening to a 128kbps radio station on a 256kbps connection.</p>
</div>

<div class="help_block" id="blockhelp_4">
<h4>What's the difference between playing and streaming radio stations?</h4>

<p>When you choose "Play" for any station, the radio station will appear in a pop-up window inside a Flash-based player. This means you will hear the music for as long as your browser is open.</p>

<p>When you listen to the radio station with the "Stream" option, your browser will ask you to open a .pls file with whichever program your computer has set up to play them. Tell it to open the file, and the program will play the radio station for you. This means the radio station will keep playing even after you close your browser.</p>
</div>

<div class="help_block" id="blockhelp_5">
<h4>Which media player can I use for streaming radio stations?</h4>

<p>Windows Media Player (Windows), iTunes (Windows/Mac), Winamp (Windows) and RealPlayer (Windows/Mac) can all play our radio station feeds.</p>
</div>

<div class="help_block" id="blockhelp_6">
<h4>Which web browser can I use to play radio stations in-browser?</h4>
<p>
<p>For Windows, we recommend Internet Explorer 6 or above with the latest version of Adobe Flash. On the Mac, we recommend Safari and the latest version of Flash.</p>
<p>Your browser must have Javascript and cookies enabled for "Play" to work properly.</p>
</div>
			
<a name="videorequirements"></a>
<h1>video requirements</h1>
<div class="help_block" id="blockhelp_7">
<h4>How fast does my broadband connection need to be to view video?</h4>

<p>Video will be available as a streaming Windows Media running from 512kbps to 1Mbps. Any broadband users on the iiNetwork should be able to view video without significant disruptions.</p>

<p>Customers on our wholesaler network with connection speeds of 1.5Mbps or less may experience disruptions in the video. To minimise any streaming problems, don't download anything else from the Internet at the same time as watching video.</p>

</div>
<div class="help_block" id="blockhelp_8">
<h4>Which media player can I use to watch video?</h4>

<p>Video will be delivered in Windows Media Video (WMV) format; to view it, you'll need at least Windows Media Player version 10 or its equivalent. Some features, trailers, and miscellaneous video may be in Flash Video format, which needs Adobe Flash Player version 7 or higher. Your browser may prompt you if it needs to install any extra software to make the streams work.</p>

</div>
<div class="help_block" id="blockhelp_9">
<h4>Which web browser can I use to watch video?</h4>

<p>While the media player will run in most browsers, we suggest Internet Explorer 6 or above, or its equivalent.</p>
<p>Your browser must have Javascript and cookies enabled for the player to work properly.</p>

</div>
<div class="help_block" id="blockhelp_10">
<h4>Do Apple Mac users have to do anything extra to be able to listen to the radio or watch a video?</h4>
<p>Mac users should be prompted to use iTunes or their media player of choice when choosing "Stream" for any radio station. "Play" should work as long as the latest version of Adobe Flash is properly installed.</p>

<p><strong>Video can be viewed on Mac OS X</strong>. If you don't already have Windows Media&trade; Player components, you can download Windows Media&trade; Components for QuickTime for Intel or PowerPC based systems <a target="_blank" href="http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx">here at the Windows Media&copy; Components for QuickTime download page</a>. There are instructions to install the software on the same site you download it from.</p>

</div>
<div class="help_block" id="blockhelp_11" style="display: none">
<h4>What about Linux?</h4>

<p>We found <a target="_blank" href="http://allyourtech.com/content/articles/28_12_2005_add_windows_media_support_to_your_linux_box.php">a link for getting WMV working on Linux</a>; it looks moderately tricky, involves compiling software from source at shell, and hasn't been tested by iiNet.</p>
</div>

<div class="help_block" id="blockhelp_12">
<h4>Is there a minimum configuration required to watch video?</h4>

<p>Windows minimum system requirements:</p>

<ul>
	<li>Intel or AMD processor, 1Ghz or faster </li>
	<li>Windows Vista, Windows XP Home/Pro, 2000/ME</li>
	<li>256 MB RAM, 512 MB recommended</li>

	<li>Internet connection: 256Kb/s or more</li>
	<li>Internet Explorer 6, Firefox Web browser</li>
	<li>DirectX 7.0 compatible 3D Video Card recommended</li>

</ul>

	<p>MAC OS minimum system requirements:</p>
<ul>
	<li>Intel or PowerPC G4 1 GHz or faster </li>

	<li>Mac OS X 10.3.9 or higher (required to run Windows Media&copy; Components for QuickTime)</li>
	<li>QuickTime 7.0 or higher (required to run Windows Media&copy; Components for QuickTime, 7.1.6 or higher recommended)</li>
	<li>256 MB RAM</li>
	<li>Internet connection: 256Kb/s or more</li>
	<li>Safari, Firefox Web browser</li>

	<li>3D Video Card recommended</li>
</ul>


</div>

<a name="limitations"></a>
<h1>limitations</h1>
<div class="help_block" id="blockhelp_13">
<h4>Can I record, download and save video?</h4>

<p>Due to copyright and broadcast restrictions, you're not allowed to record video, download and save video, or capture the video streams to a local file using stream-ripping software.</p>
</div>

<div class="help_block" id="blockhelp_16">
<h4>Why can't I access the video if I am not on an iiNet connection?</h4>
<p>iiNet's video streams are only offered to customers on iiNet connections.</p>
<p>If you think you should be able to view the video from your current Internet connection but our website indicates otherwise, please notify iiNet Support on 13 22 58.</p>
</div>

<a name="troubleshooting"></a>
<h1>troubleshooting</h1>
<div class="help_block" id="blockhelp_19">
<h4>When I click the link to watch video or "play" music, nothing happens.</h4>

<p>It's possible you have a pop-up blocker installed, and it's misbehaving.</p>

<ul>

<li>Internet Explorer users can control IE's native pop-up blocker from the "Tools" menu. In the "Pop-up Blocker", it's possible to either deactivate it completely or add an exception by adding the address <em>*.iinet.net.au</em> to the exception list.</li>
<li>Safari users can go to the "Safari" menu and untick the option to block pop-ups.</li>

<li>Firefox users can control pop-ups by going to "Tools", "Options" and "Content", then clicking the "Exceptions" box on the right-hand side of the window level with the option to "Block Popup Windows". Add <em>*.iinet.net.au</em> to exceptions, then click "Allow" on all open configuration windows.</li>
</ul>

</div>
<div class="help_block" id="blockhelp_20">
<h4>When I try to launch the video player, I receive an error message.</h4>

<ul>
<li>Try closing your browser and re-starting it.</li>
<li>Windows users should ensure that all Windows Media Player components are up to date by going to <a target="_blank" href="http://windowsupdate.microsoft.com/">Windows Update</a>.</li>
<li>Ensure that your firewall isn't blocking your browser.</li>
</ul>
			</div>

<div class="help_block" id="blockhelp_21">
<h4>The video image disappeared when I clicked a control, or is invisible.</h4>
<p>Here are some known issues with the Windows Media Player plugin and (where applicable) the solution. These only apply to the old plugin.</p> 

<p>If, when playing a video, the video image is either invisible or disappears when you click a control, you need to adjust the plugin settings:</p>
<ul>
	<li>When the player is active, right-click on it and select 'Options...' </li>
	<li>At the bottom of the window should be a 'Video Acceleration' option. Change it from full to half (or to zero, if needed) by moving the slider.</li>
</ul>

</div>

<div class="help_block" id="blockhelp_22">
<h4>I have Firefox with Windows Media Player 11 installed and video is not playing.</h4>
<p>You may need to <a href="http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx">download the Windows Media Player plugin for Firefox</a> before the video will play.</p>
</div>

<div class="help_block" id="blockhelp_23">
<h4>In Internet Explorer 6, I only see sound and a static screen shot. No video plays.</h4>
<p>Right-click the video window and go into "Settings". Uncheck the box labelled "Dialup", and check the box labelled "Auto-detect connection speed".</p>
</div>

<div class="help_block" id="blockhelp_24">
<h4>Under Windows, I only see a blank window when I click to watch video; the video doesn't play.</h4>
<p>You may need to register <i>wmnetmgr.dll</i>. To do this, run the following command from the Start menu through the Run option: <i>regsvr32 wmnetmgr.dll</i>. (Source: <a target="_blank" href="http://support.microsoft.com/kb/940029">Microsoft</a>.)</p>
</div>

<div class="help_block" id="blockhelp_25">
<h4>I get an Internal Server Error when attempting to watch a video.</h4>
<p>We've seen this happen when Google Mail (GMail) is open in another window, specifically in Firefox. Try logging out of Google Mail and closing that tab or restarting Firefox altogether.</p>
</div>

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